Frequently Asked Questions

Digital Cardiac Rehabilitation (DCR) is the term we use to describe the delivery of Cardiac Rehabilitation using digital technologies.  Our scientifically validated DCR solution uses smartphone apps and secure web portals to give clinicians the ability to deliver more convenient, flexible and engaging Cardiac Rehabilitation services to patients.

Our solution implements a model of care that was scientifically validated in a world first randomised controlled trial (RCT). Randomised controlled trials are considered the "gold standard" level of evidence. In addition, our customers continue to achieve outcomes similar to the RCT in non-research settings, supporting a positive translation into real world clinical practice, and a health economic analysis indicates a positive cost-benefit ratio.

Please contact us for a detailed discussion of efficacy, translation into clinical practice and health economics. 

Read more about our Evidence here.

Yes. The "gold standard" randomised controlled trial research validating Cardihab's model of care demonstrated clinical outcomes that matched or exceeded the equivalent centre-based program. Outcomes similar to those observed in the RCT are observed in "business as usual" clinical (i.e. non-research) settings.

Please visit our Security page for more information around our Privacy and Security policies.

Our customers are health care provider organisations (usually hospital or health services). Those customers own all their data, which includes data entered by their clinical staff and patients. Cardihab acts as a custodian of that data, providing integrations to the customer's systems and meeting their policy requirements. Patients seeking access to personal health information entered into Cardihab's apps as part of a cardiac rehabilitation program will need to contact their cardiac rehabilitation clinician in the first instance.

Cardihab's apps run on Apple iPhones and Android-based smartphones produced by leading companies like LG, Samsung, HTC and Motorola. The easiest way to discover if our apps will run on your phone is to try installing the app from the Apple App Store or Google Play.

Cardihab's apps are regularly updated to support the smartphone operating system versions officially supported by Apple (iOS) and Google (Android). We strongly recommend smartphone users follow the recommendations from Apple and Google and automatically install updates to their operating systems and apps.

Apple iPhones:
The app works best on Apple iPhone 8 and later running iOS 13 or later.

Android-based smartphones:
The app works best on smartphones running Android 9 or later.

Use with incompatible phones or tablets
While the app may run on incompatible phones (i.e. hardware/software combinations other than those listed above), some features may not be available. For example: 1) the app will run on iPhone 5 and earlier, but will not automatically count steps as the accelerometer hardware required to do is not included in iPhone 5; 2) the app will run on smartphones that do not have Bluetooth Low Energy v4.0, but will not be able to wirelessly acquire data from some sources.

Manual entry of step count, blood pressure and weight data is always available for those patients using incompatible phones. All other app features (e.g. education content, data entry for health measures, symptoms and exercise, review of goals set with the clinician) are also available on incompatible phones.

Less than 200Mb over a 6 week cardiac rehabilitation program. That's less than 20 minutes of high definition video streamed using apps like YouTube, Facebook or iView (you can do the math too after reading this Reddit post). Our estimate of <200Mb assumes the app is downloaded once and used normally.

Clinicians deliver rehabilitation programs using a web portal that is accessed using a web browser.

Web Browsers

We support the most recent versions of the following web browsers:

• Microsoft Edge/Edge Mobile 14+
• Chrome/Chrome for Android 49+
• Firefox 45+
• Safari/Safari for iOS 10+
• Opera/Opera for Android 36+
• Samsung Internet 5+ 

Always install updates from your browser for the best possible user experience and security features.

Note: We do not support Microsoft Internet Explorer. The reasoning behind our decision can be found here.

Other Browser Settings

• Enable cookies
  • Cookies must be enabled in your browser.
• Enable pop-ups and JavaScript
  • Pop-ups and JavaScript must be enabled in your browser.
• Set your screen resolution
  • The minimum screen resolution should be set to 1366 × 768.
• Check your web browser add-ons
  • Browser add-ons, extensions, ad blockers, or plugins may interfere with the functionality of our application.

Tablet Devices

The portal is designed to be responsive on tablet devices, which means it will resize and adjust to your screen when you work on a tablets.